How MHRG helped Clinic at the Mall, Uganda provide high quality and personalized patient care possible to its people

Story behind the birth of The Clinic at the Mall, Uganda:
The Clinic at the Mall provides accessible, high quality and personalized healthcare services to families in Kampala and beyond. It is a unique one-stop medical care facility that promotes the health and wellbeing of the patients by not only providing accessible high quality care, but also by engaging them under their own care as well.
Dr. Nandawula Kanyerezi Mutema, who is fondly called as Dr. Nandi by her patients and staffs, is the Executive Director and Physician. In 1997, Dr. Nandi joined the City of Cincinnati Health Department as a Primary Care Physician at the Braxton Cann Health Center rising to the ranks of Managing Physician. She had studied, worked and lived in the US for 21 years It was in 2013 she realized that she needs to go back home to Uganda to utilize all the skills she had learnt  to further improve the health care at home in whatever small way she could. Thus, the dream of The Clinic at The Mall began.
In January 2015, Dr. Nandi returned to Kampala to practice at The Clinic at The Mall with the desire to create the change she would like to see in the healthcare sector within Uganda with the vision “to provide high quality, accessible, and personalized healthcare services”

Challenges faced by Clinic at the Mall:
“I knew we needed to have all the diagnostic modalities to enable us to provide the best healthcare possible. With an X-ray, Ultrasound, Mammogram and CT scan at our disposal, we needed to have a radiologist who could read all these modalities, and give us results in the shortest time possible to enable us to give the best medical care possible”  she says.
An elegant solution provided by Manipal Hospitals Radiology Group:
Since high quality, and personalized care were at the heart of Dr. Mutema’s vision, she entrusted the responsibility of making this care accessible to her patients to Manipal Hospitals Radiology Group (MHRG).
MHRG devised a 24/7 remote radiology solution for the Clinic. A trained onsite sonologist with remote interpretation of the ultrasound studies helped them to fulfil their vision.

Standardization of Process:
To ensure optimal clinical care it was essential to fine tune every aspect of the operational process.

  • Onsite technicians
    MHRG and its team of Clinical Radiologists designed the Image Acquisition processes and trained the onsite technicians at the Manipal Hospitals
  • Clinical Information Capture
    MHRG designed and standardized the clinical data gathering and reporting formats in consideration of the ethnic diversity that the clinic catered to.
  • Support team
    A 24/7 support team was established at the MHRG operational base to ensure a smooth and strong working relationship.


Lives MHRG have touched:

  • “A self-referred 51-year-old with a cough who requested a chest x-ray and a mammogram to be diagnosed with metastatic breast cancer having been treated for pneumonia over and over again…..
  • “45-year-old lady with chest discomfort and shortness of breath to be diagnosed promptly with pulmonary emboli with the aid of chest angiography…..
  • “A 32-year-old gentleman brought in by his workmates at the end of the work day writhing in pain to be diagnosed with kidney stone and Hydronephrosis on CT scan within a couple of hours…..
  • “ A 45-year-old lady taking part in our Breast Cancer Screening exercise in October 2015 to learn early enough that she had breast cancer. She has since received definitive treatment and is doing well.


In Dr. Nandi’s words, “Manipal Hospitals Radiology Group (MHRG) has been the best partner we could have asked for. We are exposed to the whole department with all its specialists that render reports in an accurate and timely manner. It is like having a radiologist on site with each subspecialty represented!”
To know more about MHRG, email us at teleradiology.india@manipalhospitals.com or reach us on +919986988344.

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  • Address: The Annexe, No. 98/2 Rustom Bagh, Off HAL Airport Road, Bengaluru
  • Manipal Hospitals 26/4, BRIGADE GATEWAY, yeshwanthpur, beside Metro, Malleshwara, Bengaluru, 560055
  • Phone: 96069 52813
  • Email: teleradiology.india@manipalhospitals.com

Team of Experts

Dr. Arvind Kumar Tiwari

Dr. Arvind Kumar Tiwari

MBBS, DMRD, DNB

Senior Consultant Radiologist - Manipal Hospitals Radiology Group

Dr. C V Chavadi

Dr. C V Chavadi

MBBS , DMRD, DNB

Senior Consultant Radiologist – Manipal Hospitals Radiology Group

Dr. Chandrashekhar L M

Dr. Chandrashekhar L M

MBBS , DMRD

Senior Consultant Radiologist – Manipal Hospitals Radiology Group

Dr. Jai Hari Agarwal

Dr. Jai Hari Agarwal

MBBS , DTCD ,MD

Senior Consultant Radiologist - Manipal Hospitals Radiology Group

Dr. Laxmi Devi P

Dr. Laxmi Devi P

MBBS ,MD (OB & GYN), DNB,MRCOG (Part II) , Fellowship in advanced OB USG and Basic Fetal Medicine (2010)

Senior Consultant- Manipal Hospitals Radiology Group

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Frequently Asked Questions

What is Teleradiology?

Teleradiology is the remote transmission of medical images for interpretation. Imagesare sent electronically, enabling remote radiologists to review and report findings. This technology enhances access to expertise, speeds up diagnoses, and provides cost-effective 24/7 coverage, especially in underserved areas, but requires attention to data security and quality assurance.

How Does Teleradiology benefit your hospitals/ diagnostic centers?

Teleradiology provides numerous benefits to hospitals and diagnostic centers:

  • Access to Specialist Expertise: Teleradiology allows access to specialized radiologists and medical experts who may not be available on-site, improving the accuracy of diagnosis.
  • Speed and Efficiency: The rapid transmission of medical images facilitates quicker diagnosis and treatment decisions, enhancing overall patient care.
  • Cost-Efficiency: Outsourcing radiological interpretations can be more cost- effective than maintaining full-time, on-site radiologists, reducing operational expenses.
  • 24/7 Coverage: Teleradiology services offer continuous coverage, ensuring timely image interpretation, even during off-hours.
  • Geographic Reach: It helps expand a facility's reach, reaching patients in remote or underserved areas, broadening the patient base.
  • Improved Patient Care: Faster diagnoses, specialist opinions, and extended coverage contributes to better patient care and outcomes.
How do we integrate our Teleradiology services to our clients?

Integrating teleradiology services involves a systematic approach:

  • Service Assessment: Understand client’s specific teleradiology requirements, such as type of coverage.
  • Staffing: Recruit qualified radiologists skilled in teleradiology and licensed in the relevant regions.
  • Quality Assurance: Implement stringent quality control, including peer review, education, and best practice adherence.
  • Client Onboarding: Develop clear procedures for clients, including training and access to reports.
  • Secure Communication: Ensure encrypted channels for image transfer and reporting.
  • Service Level Agreements (SLAs): Define turnaround times and reporting formats in SLAs with clients.
  • Billing and Payment: Establish transparent billing and secure payment processes.
  • Compliance: Adhere to all regulations, especially data privacy standards.
  • Continuous Improvement: Monitor and enhance service quality and efficiency.
Why Manipal Hospitals Radiology Group is considered a top choice among Teleradiology providers?

Manipal Hospitals Radiology Group is a top choice among Teleradiology providers due to its commitment to excellence. We offer high-quality interpretations
by experienced radiologists, prompt turnaround times, strict quality control andadherence to regulatory standards. Our reputation for Accuracy and Reliability makes us a preferred choice.

What makes the Radiologists at Manipal Hospitals Radiology Group stand out in comparison to other radiologists?

The radiologists at Manipal Hospitals Radiology Group stand out due to their exceptional qualifications, including CCT, CESR, FRCR, EDiNR, PDCC and EDiR certifications, indicating high levels of expertise. Their specialized skills in various subspecialties furtherdistinguish them, ensuring precise and comprehensive interpretations that set them apart from other radiologists.