How MHRG helped Clinic at the Mall, Uganda provide high quality and personalized patient care possible to its people
Story behind the birth of The Clinic at the Mall, Uganda:
The Clinic at the Mall provides accessible, high quality and personalized healthcare services to families in Kampala and beyond. It is a unique one-stop medical care facility that promotes the health and wellbeing of the patients by not only providing accessible high quality care, but also by engaging them under their own care as well.
Dr. Nandawula Kanyerezi Mutema, who is fondly called as Dr. Nandi by her patients and staffs, is the Executive Director and Physician. In 1997, Dr. Nandi joined the City of Cincinnati Health Department as a Primary Care Physician at the Braxton Cann Health Center rising to the ranks of Managing Physician. She had studied, worked and lived in the US for 21 years It was in 2013 she realized that she needs to go back home to Uganda to utilize all the skills she had learnt to further improve the health care at home in whatever small way she could. Thus, the dream of The Clinic at The Mall began.
In January 2015, Dr. Nandi returned to Kampala to practice at The Clinic at The Mall with the desire to create the change she would like to see in the healthcare sector within Uganda with the vision “to provide high quality, accessible, and personalized healthcare services”
Challenges faced by Clinic at the Mall:
“I knew we needed to have all the diagnostic modalities to enable us to provide the best healthcare possible. With an X-ray, Ultrasound, Mammogram and CT scan at our disposal, we needed to have a radiologist who could read all these modalities, and give us results in the shortest time possible to enable us to give the best medical care possible” she says.
An elegant solution provided by Manipal Hospitals Radiology Group:
Since high quality, and personalized care were at the heart of Dr. Mutema’s vision, she entrusted the responsibility of making this care accessible to her patients to Manipal Hospitals Radiology Group (MHRG).
MHRG devised a 24/7 remote radiology solution for the Clinic. A trained onsite sonologist with remote interpretation of the ultrasound studies helped them to fulfil their vision.
Standardization of Process:
To ensure optimal clinical care it was essential to fine tune every aspect of the operational process.
- Onsite technicians
MHRG and its team of Clinical Radiologists designed the Image Acquisition processes and trained the onsite technicians at the Manipal Hospitals - Clinical Information Capture
MHRG designed and standardized the clinical data gathering and reporting formats in consideration of the ethnic diversity that the clinic catered to. - Support team
A 24/7 support team was established at the MHRG operational base to ensure a smooth and strong working relationship.
Lives MHRG have touched:
- “A self-referred 51-year-old with a cough who requested a chest x-ray and a mammogram to be diagnosed with metastatic breast cancer having been treated for pneumonia over and over again…..
- “45-year-old lady with chest discomfort and shortness of breath to be diagnosed promptly with pulmonary emboli with the aid of chest angiography…..
- “A 32-year-old gentleman brought in by his workmates at the end of the work day writhing in pain to be diagnosed with kidney stone and Hydronephrosis on CT scan within a couple of hours…..
- “ A 45-year-old lady taking part in our Breast Cancer Screening exercise in October 2015 to learn early enough that she had breast cancer. She has since received definitive treatment and is doing well.
In Dr. Nandi’s words, “Manipal Hospitals Radiology Group (MHRG) has been the best partner we could have asked for. We are exposed to the whole department with all its specialists that render reports in an accurate and timely manner. It is like having a radiologist on site with each subspecialty represented!”
To know more about MHRG, email us at teleradiology.india@manipalhospitals.com or reach us on +919986988344.
Offering The Best Teleradiology Reporting Services
Connecting patients and physicians through advanced teleradiology solutions
Locum Services
An exceptional turnaround time of 30 minutes in emergency cases, with an immediate call for action for any critical results
Pre-Reads
During your hour of need whenever you need extra support, we can ease the pressure on your team by helping you avail our locum services through our skilled pool of elite radiologists
Final Reads
Highly accurate and standardized reports for a precise diagnosis in short turnaround times
Night Hawk Services
Night coverage with radiology experts to bypass night-time shift loads on your radiology staff
Emergency Reporting
A 24X7 hotline for emergency situations, for verbal opinions within 30 minutes, followed by a final report in 60 minutes
Subspecialty Reads
Neuroradiology, Cardiac, Abdominal, Pediatric Radiology, Chest Imaging, Musculoskeletal, Women’s Imaging, PET–CT, and Onco-imaging.
Peer Reviews
Comprehensive up-to-date peer review process to reduce diagnostic interpretation discrepancies, and inadequacy of imaging protocols
TESTIMONIAL
What Clients are saying.
Our clients are our priority. Hear it from those who experienced it themselves
Dr. Kshitij Jain MD, FRCR, EDiNR, EDiHNNR, EDiR
Our group has been using MHRG (priorly CARG) Telereporting for over 13year and we are very pleased with the level of service they provide. At first, we were a little hesitant to use because we were concerned that the quality of interpretation offered might not be as good. However, our concerns have been completely alleviated as MHRG employs high quality Radiologists who give an extremely accurate and detailed report. They are also professional in their demeanor towards our group. We recommends MHRG Teleradiology services very highly.
Dr.Kushagra Agarwal MBBS, MD(Radio-diagnosis)
Working with MHRG has been a great experience. Reports are accurate with good TAT and 24/7 coverage. With sub speciality consultants, reports of the highest quality are delivered which goes a long way in better patient outcomes. We would like to thank MHRG for their support.
Dr Sachin Khanduri MBBS, MD
We have been associated with Manipal hospitals from last 9 years. Reporting is high standard and the best part is that one can review cases and interact with radiologist concerned
Dr. Asha Thomas MBBS,DMRD,DNB
I have found Manipal Hospitals Radiology Group to be prompt and accurate in their reporting. whenever there is a need for discussion of case ,the team is easy to contact and sort out any issues. Over the years we have got to know many Radiologists in the team and have benefitted by their expertise.
Dr. Nandawula Kanyerezi Mutema Executive Director and Physician,Clinic at The Mall, Uganda
Manipal Hospitals Radiology Group(MHRG) has been the best partner we could have asked for. We are exposed to the whole department with all its specialists that render reports in an accurate and timely manner. It is like having a radiologist on site with each subspecialty represented!
Caroline Riady Group Chief Executive Officer,Siloam Hospitals, Indonesia
It has been a pleasure working with MHRG and we are so thankful for the work you have done at Siloam. Our radiology is so much better and helping patients so much more because of what you and your team have done. We would like to wish you and the whole MHRG team a wonderful and blessed year in 2019.
Dr. Naveen Thomas Chief Executive Officer,Bangalore Baptist Hospital, India
24 hrs coverage of radiology services, teleradiology, regular audit ensuring that the highest possible quality is given have been the salient features of this arrangement.
Sumit Prasad Chief Executive Officer,Columbia Africa Healthcare Limited, Kenya
Teleradiology services rendered by Manipal Hospitals Radiology Group are reliable and accurate. We are glad to be associated with this Group.
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Team of Experts
Dr. Arvind Kumar Tiwari
MBBS, DMRD, DNB
Senior Consultant Radiologist - Manipal Hospitals Radiology Group
Dr. Chanabasappa.V. Chavadi
MBBS , DMRD, DNB
Senior Consultant Radiologist – Manipal Hospitals Radiology Group
Dr. Chandrashekhar L M
MBBS , DMRD
Senior Consultant Radiologist – Manipal Hospitals Radiology Group
Dr. Jai Hari Agarwal
MBBS , DTCD ,MD
Senior Consultant Radiologist - Manipal Hospitals Radiology Group
Dr. Laxmi Devi P
MBBS ,MD (OB & GYN), DNB,MRCOG (Part II) , Fellowship in advanced OB USG and Basic Fetal Medicine (2010)
Senior Consultant- Manipal Hospitals Radiology Group
Our Presence
Frequently Asked Questions
Teleradiology is the remote transmission of medical images for interpretation. Imagesare sent electronically, enabling remote radiologists to review and report findings. This technology enhances access to expertise, speeds up diagnoses, and provides cost-effective 24/7 coverage, especially in underserved areas, but requires attention to data security and quality assurance.
Teleradiology provides numerous benefits to hospitals and diagnostic centers:
- Access to Specialist Expertise: Teleradiology allows access to specialized radiologists and medical experts who may not be available on-site, improving the accuracy of diagnosis.
- Speed and Efficiency: The rapid transmission of medical images facilitates quicker diagnosis and treatment decisions, enhancing overall patient care.
- Cost-Efficiency: Outsourcing radiological interpretations can be more cost- effective than maintaining full-time, on-site radiologists, reducing operational expenses.
- 24/7 Coverage: Teleradiology services offer continuous coverage, ensuring timely image interpretation, even during off-hours.
- Geographic Reach: It helps expand a facility's reach, reaching patients in remote or underserved areas, broadening the patient base.
- Improved Patient Care: Faster diagnoses, specialist opinions, and extended coverage contributes to better patient care and outcomes.
Integrating teleradiology services involves a systematic approach:
- Service Assessment: Understand client’s specific teleradiology requirements, such as type of coverage.
- Staffing: Recruit qualified radiologists skilled in teleradiology and licensed in the relevant regions.
- Quality Assurance: Implement stringent quality control, including peer review, education, and best practice adherence.
- Client Onboarding: Develop clear procedures for clients, including training and access to reports.
- Secure Communication: Ensure encrypted channels for image transfer and reporting.
- Service Level Agreements (SLAs): Define turnaround times and reporting formats in SLAs with clients.
- Billing and Payment: Establish transparent billing and secure payment processes.
- Compliance: Adhere to all regulations, especially data privacy standards.
- Continuous Improvement: Monitor and enhance service quality and efficiency.
Manipal Hospitals Radiology Group is a top choice among Teleradiology providers due to its commitment to excellence. We offer high-quality interpretations
by experienced radiologists, prompt turnaround times, strict quality control andadherence to regulatory standards. Our reputation for Accuracy and Reliability makes us a preferred choice.
The radiologists at Manipal Hospitals Radiology Group stand out due to their exceptional qualifications, including CCT, CESR, FRCR, EDiNR, PDCC and EDiR certifications, indicating high levels of expertise. Their specialized skills in various subspecialties furtherdistinguish them, ensuring precise and comprehensive interpretations that set them apart from other radiologists.